Refund Policy

The following purchases are not eligible for refunds:

Museum Admission

Special Event Tickets - Tickets to lectures and special events are final sale and are non transferable and non refundable. *

Memberships

Season Passes

Room Rental Fees

All deposits are non-refundable

Gift Shop Purchases after 14 days (excluding sale items which are Final Purchase)

Gift Shop Purchases on consignment from individual creators

Any items that have been personalized.

* Special exceptions for medical emergencies, with provided documentation, may be provided up to a 100% refund dependent upon event details.

In the case of an event or program that may be cancelled by KLMA due to weather or other circumstances, the remedy may include offering an alternate event date or a full refund. The museum will not be responsible for any other inconvenience caused by the unforeseen closure or rescheduling.

You will automatically be notified if the program you have registered for has been cancelled or rescheduled, if you have provided us with a valid e-mail address or phone number.

All prices include HST where applicable.

Approved by Board of Directors:

25 June 2025